StationTag

Refund Policy

Last updated November 4, 2026

We want StationTag to work for your department. If it doesn't, here is how refunds work.

Free trial

New departments get a 1-month free trial and are not charged until it ends. Cancel during the trial from Billing in the app and you will not be charged.

Refunds

First payment: if you're not satisfied, email us within 14 days of your first charge for a full refund.
Renewals: if you were charged for a renewal you didn't intend, contact us within 14 days of the charge and we'll refund it.
Other cases: we review any other request individually, such as duplicate charges or extended outages.

Cancelling

You can cancel at any time from Billing in the app. Cancelling stops future charges, and your department keeps access until the end of the period already paid for.

How to request a refund

Email lweller86@gmail.com from your account address with your department name. We reply within 2 business days. Approved refunds go back to the original payment method through Paddle and usually appear within 5 to 10 business days.